This Cancellation and Refund Policy ("Policy") explains how payments, cancellations, and refunds work for self-pay families enrolled in the Reaching All In Need (RAIN) Afterschool Recreation Club (ARC) program. By enrolling your child, you confirm that you have read and agree to this Policy.

Who This Policy Applies To

This Policy applies only to families paying out of pocket for participants who are not enrolled in Medicaid. Families whose child's participation is covered by Medicaid are not charged tuition, deposits, or fees. If your child becomes enrolled in Medicaid after joining the program, notify RAIN right away so your billing can be updated.

Tuition and Weekly Billing

ARC tuition is $4,160 per year, paid in 52 equal weekly payments of $80. A processing fee of 2.99% plus $0.49 is added to each payment, so your total weekly charge is $82.88.

Tuition is billed as an automatic weekly subscription through PayPal. Each billing week begins Monday at 12:00 AM, and your payment is charged at the start of the billing week. By enrolling, you authorize RAIN to charge your selected PayPal payment method each week until your enrollment is cancelled.

The processing fee is non-refundable. If PayPal changes its rates, RAIN will notify you in writing at least 30 days before your weekly total changes.

Program Schedule and Breaks

RAIN operates 50 weeks per year. The program closes for one week in the summer and one week during Christmas break, with dates announced each year. Because annual tuition is spread evenly across all 52 weeks, weekly payments continue during break weeks.

Unexpected Closures

RAIN may close on short notice because of severe weather, facility problems, or other emergencies. Closures that cancel only some program days in a week do not reduce tuition. If RAIN cancels all program days in a billing week, other than a scheduled break week, that week's tuition will be credited toward your next payment, or refunded if your enrollment has ended.

Absences

If your child will miss a week, notify RAIN at least 72 hours in advance so we can adjust staffing and program plans. Tuition is still due in full for any week your child does not attend.

Enrollment Deposit

A one-time enrollment deposit of $35 per child is due at enrollment and reserves your child's place in the program. With the processing fee, the total deposit charge is $36.54. The deposit is non-refundable.

Failed Payments

If a weekly payment fails, you have 7 days to update your payment method in PayPal. If payment is not received within 7 days, RAIN may release your child's place in the program.

How to Cancel

To cancel, email office@rain2816.org with your child's name and the date you want enrollment to end. RAIN will confirm your request by email and cancel your PayPal subscription. You may also cancel the subscription yourself in PayPal, but please still email RAIN so your child's enrollment is properly closed.

You may email a cancellation request at any time, and the time RAIN receives it determines when cancellation takes effect. Requests received by Sunday at 11:59 PM take effect at the end of that billing week, and no further charges will be made. Requests received on or after Monday at 12:00 AM take effect at the end of the new billing week, and that week's payment is non-refundable.

If RAIN Ends Enrollment

RAIN may end a child's enrollment for nonpayment, safety concerns, repeated serious violations of program expectations, or if the program can no longer meet the child's needs. If this happens, RAIN will notify you in writing, cancel your PayPal subscription, and stop all future charges. Payment for the current billing week and the enrollment deposit are non-refundable.

Refunds

Except for verified billing errors and the closure credits described above, all payments are non-refundable.

Billing errors: If you are charged in error, such as a duplicate charge or a charge after your cancellation took effect, email office@rain2816.org. Verified billing errors will be refunded within 14 business days of RAIN receiving your request.

Payments by others: Refunds are issued only for amounts a parent or guardian paid directly. Amounts paid by financial aid, scholarships, or any other third party are not refundable to the family.

Changes to This Policy

RAIN may update this Policy when needed. Enrolled families will receive written notice at least 30 days before any change takes effect. Continuing enrollment after that date means you accept the updated Policy.

Contact Information

Reaching All In Need (RAIN)
2025 12th St SW, Akron, Ohio 44314
330-304-4666 | office@rain2816.org

Business hours:
Monday–Thursday, 9:00 AM–5:00 PM
Friday, 9:00 AM–12:00 PM
Closed Saturday and Sunday